Data Deletion

Overview

This page explains how to request deletion of data associated with ClipDock, including media workflow data and Instagram connection data used for publishing through Meta APIs.

Disconnect Instagram Access

If you connected an Instagram account to ClipDock, you can revoke ClipDock's access from your Meta or Instagram account settings. After access is revoked, ClipDock will no longer be able to publish to that account through Meta APIs.

Delete Local App Data

In the ClipDock iOS app, you can clear downloaded video cache from Settings. You can also remove the app from your device to delete local app data stored on that device.

Delete Cloud Files

If your ClipDock workflow uses cloud storage, delete video files, thumbnails, captions, and manifest data from the storage bucket or account where you uploaded them.

Request Deletion

To request deletion of ClipDock data associated with your account, email us at support@clipdockmedia.com with the subject "ClipDock Data Deletion Request".

Please include the Instagram username or account identifier connected to ClipDock, the email address you used for support, and a brief description of the data you want deleted. We will review and process valid deletion requests within a reasonable time.

What May Be Deleted

• Stored Instagram connection records, such as account identifiers and access tokens.
• ClipDock workflow records associated with the requested account, where applicable.
• Cached or stored media files controlled by ClipDock infrastructure, where applicable.

Retention Limits

Some technical records may be retained for a limited period where required for security, fraud prevention, legal compliance, backup recovery, or operational logs.